+1 347 457 6227 | info@flatvernacular.com

FLAT VERNACULAR POLICIES

  • All sales are final.
  • All products must be paid for in full before shipping.
  • Our wallpapers are made to order and take three to five weeks to produce.
  • For rush orders, please contact us.
  • We accept no returns and grant no refunds.
  • We inspect all rolls before shipping, but the final responsibility rests with the client.
  • Flat Vernacular wallpaper should be installed by a professional paper hanger.
  • Please inspect all rolls to ensure they are undamaged.
  • Remember that due to the nature of the hand printing process, minor imperfections may occur. These imperfections cannot be considered a defect.
  • If you believe you have received a damaged or defective product, please contact us BEFORE the wallpaper is trimmed or installed, within 10 days of delivery. Do not hang any non-defective rolls.
  • In the unlikely event that your wallpaper arrives damaged or misprinted, the entire order must be returned. Your wallpaper will be reprinted if deemed necessary.
  • Flat Vernacular accepts no liability for any wallpaper once it has been cut and/or pasted.
  • Our lead time does not include transit times.
  • We accept no responsibility for delays in transit times. If you require expedited delivery please contact us before placing an order.
  • Flat Vernacular accepts no liability for damages incurred during shipping.
  • Flat Vernacular accepts no liability for the quantity of rolls ordered.

Please contact us if you have any questions about our policies. Thank you